Warranty

Two-year limited warranty. Your legal rights are not affected.

Outside South Africa, every new sauna also comes with a complimentary set of critical spare parts.

Who gives this warranty

Salvagente Pty Ltd, registration 2007/023919/07, Menlyn Maine, Pegasus Building 1, 210 Amarand Avenue, Waterkloof Glen ext 2, Pretoria, 0181 · info@salvagente.co.za · +27 (0) 72 422 1967. We are the manufacturer of the sauna.

What is covered, and for how long

• What and how long. We warrant that your new Salvagente sauna and the oxygen concentrator supplied with it will be free from defects in materials and workmanship for two years from the date of delivery.
• Who it covers. The first owner, meaning the person who bought the sauna from us. It does not transfer to a later owner. A later owner keeps any rights the law gives them.
• Business use. It applies to home and business use alike.
• Refurbished saunas. Refurbished and second-hand saunas carry the terms stated when they are sold.
• Replacement concentrators and parts. A replacement oxygen concentrator or part that we supply has its own warranty, stated on its invoice. If we supply it under this warranty, it is also covered at least until this two-year warranty ends.

What we will do

If a covered defect appears. We will, at our option, repair the sauna or replace the defective part. If we decide that neither is practical, we will replace the sauna or refund the price you paid.

Outside South Africa.

• We diagnose the fault with you remotely and guide you through the repair by online video. You must give us the access and information we reasonably need to do this.
• We replace, exchange or help you repair any defective part that came with your sauna, using your spare-parts set, if your order included one, where it has the part.
• If the fault can’t be fixed with parts, we may replace the whole sauna. This warranty does not cover the freight to send the faulty sauna back to us, or to send the replacement to you. We quote these costs before anything is shipped.
• Parts and any replacement sauna we send ship DAP (Incoterms® 2020). Import duties, taxes and customs clearance are the buyer’s responsibility, unless otherwise specified on the invoice.
• Other smaller parts needed for the repair, and the cost of an electrician or technician, are for your account.
• These costs, including freight both ways and import charges, are ours where the failure is covered by the consumer guarantees (see “Your legal rights”).

The spare-parts set (the parts listed on your invoice) is sent with your sauna and is part of your order. Using it does not affect this warranty.

What is not covered

• Wear parts. Normal wear of the wear parts listed on your invoice.
• Repairs this warranty does not cover. We give you a written quote before any work. If you accept it, we ask for the deposit shown on the quote before we order parts or start. If you then cancel, we keep only the cost of parts ordered for your repair and work already done, and refund the rest.
• Cosmetic wear that does not affect how the sauna works.
• Accessories we did not supply, including fans (sold separately).

Damage caused by:

• accident or misuse;
• not following the operating manual or the safety instructions, including using extension leads or not using two dedicated wall sockets;
• scale or mineral build-up from using water other than distilled water;
• power surges;
• modification;
• repair by someone other than us or a person following our instructions.

Repair by someone else. Having the sauna serviced or repaired by someone else does not cancel this warranty. We do not cover damage that the work caused.

How to claim

You must claim before the two years end, by email to info@salvagente.co.za or by phone on +27 (0) 72 422 1967. Give us:

• your order number;
• a description of the problem;
• photos or a short video.

Do not send anything back to us without our written instructions. We may ask for more information, or for the part to be returned, before we accept a claim.

If the sauna seems unsafe, stop using it and switch it off at the wall. We aim to reply within 2 business days.

Your legal rights

Australia.

• Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• The benefits given by this warranty are in addition to other rights and remedies under a law in relation to the goods to which this warranty relates.
• If a failure is covered by the consumer guarantees, we bear the reasonable cost of your claim, including returning the goods where needed.

Earlier orders. If you ordered before this version took effect, the version in force on the day you ordered still applies to that order, including its warranty. A new version does not cancel or change the terms of an earlier order unless you agree in writing.

Your legal rights are not affected.