Returns

14-day returns. Your legal rights are not affected.

Cancelling before dispatch

You may cancel at any time before we dispatch your sauna. We refund what you have paid within 14 days, less the cancellation charge in clause 8 of our Terms of sale, where it applies.

Returning within 14 days of delivery

Change-of-mind returns. Your notice must reach us within 14 days of delivery, by email to info@salvagente.co.za with your order number. You do not need to give a reason. The sauna must then be sent back within 14 days of your notice.

Where a consumer has a cooling-off or withdrawal right by law, that right applies on its own terms, as set out below.

Conditions.

• You may unpack the sauna, inspect it and switch it on to check that it works. Do not use it for sessions.
• The sauna must come back complete, with the oxygen concentrator, all accessories and any spare-parts set.
• It must be packed in its original packaging, or as we instruct in writing.

Getting it back to us. Email us for return instructions before you send anything. You arrange the return and prepay the freight and any other charges to get the sauna to Menlyn Maine, Pegasus Building 1, 210 Amarand Avenue, Waterkloof Glen ext 2, Pretoria, 0181. The sauna is your responsibility until it reaches us. If the sauna is faulty or we sent the wrong item, we pay instead and it travels at our risk (see below).

Your refund. We refund the price of the sauna within 14 days of receiving it back, in the currency and by the method you paid. On a change-of-mind return we do not refund delivery charges, optional extras, charges for special requirements, or import duties, taxes and clearance fees.

Import charges. We ship DAP (Incoterms® 2020). Import duties, taxes and customs clearance are the buyer’s responsibility, unless otherwise specified on the invoice. Charges paid to the carrier or a customs authority are not payments to us, and we do not refund them.

Handling charge. On a change-of-mind return we may deduct the reasonable cost of inspecting, cleaning and repacking the sauna, never more than 20% of its price. We show you how we worked it out. It does not apply to:

• an EU or UK consumer’s withdrawal;
• anything faulty or sent in error.

Returned as faulty, but no fault found. If you return a sauna or part as faulty and we find no fault that our warranty or the law covers, we may charge a return-service fee: the inspection cost we quote you before we inspect, plus the return freight.

If it comes back damaged. If the sauna comes back damaged or incomplete, or shows use beyond checking that it works, we may deduct the reasonable cost of putting that right. We show you how we worked it out.

Each charge is separate. Each charge on this page is a separate term. If a court or regulator decides that one of them cannot be applied, the others still apply.

If you are a consumer in the EU or UK — your right of withdrawal.

• You may withdraw from the contract within 14 days of the day you, or someone you name, take physical possession of the sauna, without giving a reason.
• How to withdraw. Tell us clearly before the 14 days end, for example by email to info@salvagente.co.za. You may use the form below, but you do not have to.
• Your refund. We refund all payments we received from you, including the standard delivery charge, within 14 days of hearing from you. If you chose a more expensive delivery than our standard one, we do not refund the extra. Import charges paid to your customs authority or the carrier are not payments to us, so we do not refund them. We use the same payment method, at no cost to you. We may wait to refund until we have received the sauna back, or you have shown proof of sending it, whichever is first.
• Returning it. Send it back, or hand it over, within 14 days of telling us. You pay the direct cost of return. Because the sauna cannot go back by post, we estimate that cost at up to EUR 3,000.
• Handling. You are only liable for any reduced value that comes from handling the sauna beyond what is needed to check what it is, its features and that it works.
• Exception. The right of withdrawal does not apply to goods made to your specifications or clearly personalised. If that applies to your order, we tell you before you place it.

Model withdrawal form — complete and return only if you wish to withdraw.

To: Salvagente Pty Ltd, Menlyn Maine, Pegasus Building 1, 210 Amarand Avenue, Waterkloof Glen ext 2, Pretoria, 0181, info@salvagente.co.za

• I/We (∗) hereby give notice that I/We (∗) withdraw from my/our (∗) contract of sale of the following goods (∗),
• Ordered on (∗)/received on (∗),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(∗) Delete as appropriate.

Damaged, wrong or faulty items

• On delivery. If the sauna arrives damaged, or is not what you ordered, note it on the carrier’s delivery document. If that is not possible, email us with photos within 2 business days (clause 7 of our Terms of sale). We will put it right at our cost.
• Faults later on. See our Two-Year Limited Warranty. Your rights under the law also apply.

Earlier orders. If you ordered before this version took effect, the version in force on the day you ordered still applies to that order, including its returns terms. A new version does not cancel or change the terms of an earlier order unless you agree in writing.

Your legal rights are not affected. Contact: info@salvagente.co.za · +27 (0) 72 422 1967