How do I order genuine parts or get support for my ozone sauna?

How to reach us

• Email: info@salvagente.co.za
• Sales, including text and WhatsApp: +27 (0) 72 422 1967
• Administration only: +27 (0) 12 003 2931
• Operating hours: Monday to Friday, 08:00 to 17:00 South African Standard Time

Our registered office is administrative only. No stock is kept there and no ozone therapy is performed there, so please arrange anything physical in advance.

What to have ready

1. Your order number. We ask for it with any warranty claim.
2. Which model you have — Standard, Deluxe or Red Light — and roughly when you bought it.
3. The symptom in plain terms: what happens, when it started, and whether it happens every session.
4. What you have already checked. The concentrator, the pipework, the glove test result, whether the footrest was dry.
5. A photo or short video. A recording of an alarm sounding or steam escaping is worth several paragraphs of description.

Parts and support

Our saunas are built around plug-and-play parts, which is what makes remote support workable: we identify the component and send it rather than shipping the cabinet back. We offer comprehensive online support and backup, and where hands are needed our technicians can guide a local electrician through the repair. The resellers who can assist are listed on our website.

Parts are ordered through the same contact route. Orders delivered outside South Africa include a complimentary spare-parts set, listed on your invoice, so small repairs need not wait for freight. South African orders do not include the set; we supply warranty parts directly. If your order included the set, check it first.

Self-help first

The operating manual supplied with your sauna answers most first-time questions, and our owner’s operating handbook covers the daily routine. What ships with each model is listed on that model’s product page.