Buying, finance, delivery and warranty
Can I return an ozone sauna or cancel my order?
You can return the sauna within 14 days of delivery. You prepay the return freight, and delivery and other secondary charges are not refunded, except where the law says otherwise; consumer cooling-off rights can refund more. You can also cancel before we dispatch. Our Returns policy has the details.
Returning it. You have 14 days after delivery to return the sauna. Email us first and we will tell you how to pack it. You prepay the return freight. On a change-of-mind return we refund the price of the sauna, but not delivery or other secondary charges such as optional extras, special requirements, or import duties and taxes, except where the law says otherwise.
Your legal rights. If you are a consumer, cooling-off rights — the ECT Act in South Africa, the right of withdrawal in the EU and UK — refund more than this voluntary return. Your legal rights are not affected.
Cancelling before dispatch. You can cancel before we dispatch your sauna.
The full rules, including what happens if the sauna comes back damaged, are in our Returns policy. Talk to us before you ship anything back, so the paperwork travels with it.