Servicing, faults and parts
My oxygen concentrator has failed — can I get a replacement or a spare?
Yes. Contact us and we will supply a replacement oxygen concentrator for your ozone sauna. Every unit we supply is a 5 l/min concentrator at 93% ±3% purity. Concentrators are no longer sold as standalone accessories, so pricing comes with the quotation rather than from a catalogue.
With no oxygen feed there is no ozone, and the sauna’s air flow alarm will sound, which makes this the one spare worth thinking about before you need it. Blocked filters, a starved air intake or a pinched pipe look like a dead machine and are far more common, so work through the alarm and no-ozone answers first.
What we supply
Unless we have specified otherwise for your order, every concentrator we supply is a 5 l/min unit at 93% ±3% oxygen purity, rated for continuous operation. The sauna draws a constant 2 litres per minute from it. Average concentrator lifecycle is 15,000 hours, so a failure well before that is worth investigating rather than simply replacing.
The oxygen concentrator supplied with the sauna is a medical device in its own right. The model we currently supply is FDA-cleared and CE marked. The FDA clearance applies to the concentrator, not to the sauna.
We no longer sell concentrators as standalone accessories, so there is no separate price list. Ask us for a quotation for a replacement or a spare, and we will confirm the current unit and price for your market.
Before you order
- Check the filters and the air intake, and give the machine clear space to draw room air.
- Check the tubing between the concentrator and the sauna for pinches, kinks and disconnections.
- Note which alarm is sounding — the sauna’s air flow alarm or the concentrator’s own purity alarm. They point in different directions.
- If your sauna arrived with a spare-parts set, check what is in it first.
Warranty routing
The oxygen concentrator supplied with your sauna is covered by our two-year limited warranty, alongside the sauna, from the date of delivery. If it fails within that period, contact us before ordering a replacement. For a replacement bought later, ask us what cover applies and have it stated on the quotation.
Ordering
Email info@salvagente.co.za or call the sales line, +27 (0) 72 422 1967, Monday to Friday 08:00 to 17:00 SAST. Outside South Africa, ask us or check the reseller list on our website for the fastest route.
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